Kimem Meter Taxi Data & Account Deletion

You can delete your Kimem Meter Taxi account and the personal information on it at any time. Nothing is deleted the moment you ask. Your account is closed 30 days later, so you have a month to change your mind.

Option 1: Delete in the app (fastest)

If you still have the app installed:

Open the Kimem Meter Taxi app.
Riders: open Settings. Drivers: open Profile.
Scroll to the bottom and tap Delete my account.
Confirm the action.

To stop a deletion you already asked for, go back to the same screen before the 30 days are up and tap Keep my account.

Option 2: Delete by calling the operator

If you have uninstalled the app or cannot sign in, call the operator and ask for your account to be deleted. They will ask for the phone number you registered with, and the same 30 day wait applies.

Call the operator

What is removed and what is kept

Removed: your name, phone number, photo and email address. For drivers, this also covers licence details, licence photo, and the vehicle plate number and photo.

Kept: past rides and payment records, with your name taken off them.

After deletion you can register again with the same phone number, but the old account and its history do not come back.

Note on data retention: ride and payment records are kept as financial records after your name and contact details are removed from them. We are required to hold them for legal and accounting purposes, and they can no longer be traced back to you from within the app.