Privacy Policy
Who we are
Kimem Meter Taxi (KIMEM METER TAXI PLC) is a taxi-hailing service operating in Bahir Dar, Ethiopia. Our address is Merkato Building 4th Floor, Kebele 04, Fasilo Subcity, Bahir Dar, Ethiopia. This policy covers the rider app, the driver app, and the pages on kimem.et. For any question, write to kimemtaxi@gmail.com.
What we collect
- Account: your phone number (verified with an SMS code) and your name. For drivers, also driving licence details and photo, and the vehicle plate number and photo.
- Location: for riders, only while you use the app. For drivers, while you are online, including when the app runs in the background.
- Rides: pickup, dropoff, route, times, fare, the cash amount paid, and ratings.
- Device: a push notification token, crash reports (phone model and OS version), and a device integrity check.
Why we use it
To run rides, send the nearest driver, calculate fares, protect safety, prevent fraud, give support, and meet legal duties. We do not run advertising, and we never sell your information. Messages we send you are about your rides and account only, never marketing.
Who we share it with
- Between rider and driver: for the ride, the driver sees the rider's name, pickup, and dropoff; the rider sees the driver's name, vehicle, plate number, and live position.
- Trip share links: if you share a trip link, anyone holding the link can see that trip's route and the car's live position until the ride ends.
- Service providers: data is stored on Google Firebase (Google Cloud, region africa-south1, Johannesburg, South Africa). We use Google Maps for addresses and routes. Your phone number is passed to an SMS provider to deliver the sign-in code.
- Emergencies: when you use the emergency button, our operators see your ride and location.
- Authorities: when the law requires it.
- Business transfer: if the company is acquired or restructured, your information may transfer to the new owner under this same policy.
How long we keep it
We keep your information while your account is open. You can delete your account at any time; deletion completes after a 30 day wait. Your name, phone number, photo, email, sign-in, and (for drivers) licence number and plate number are removed. Past rides and payment records are kept for legal and accounting purposes with your name taken off them. See the account deletion page for details.
Your rights
You can see, correct, or delete your information, object to or restrict how we use it, withdraw consent where we relied on it, and complain to the Ethiopian data protection authority. Do it in the app or write to kimemtaxi@gmail.com. Ethiopian personal data protection law applies.
Cookies
This website sets no tracking cookies. It stores only your light or dark theme choice, on your own device.
Security
Data is encrypted in transit. Only staff whose work requires it can access your information. If a data breach puts your information at meaningful risk, we will notify affected users as Ethiopian law requires.
Age
The service is for people aged 18 and over.
Changes
When this policy changes, we post the new version on this page with its date.